Privacy Policy
Last Updated: August 15, 2024
1. Introduction
LocalDesk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by LocalDesk when you use our website (app.localdesk.com) and our software-as-a-service platform (collectively, the "Service").
2. Information We Collect
We collect information that you provide directly to us when you:
- Register for an account
- Connect third-party services (e.g., Google Business Profile)
- Request customer support
- Communicate with us
This information may include your name, email address, business details, billing information, and any other information you choose to provide.
Automatically Collected Information
When you access or use our Service, we automatically collect information about you, including:
- Log Information: We log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Service.
- Device Information: We collect information about the computer or mobile device you use to access our Service, including the hardware model, operating system and version, and unique device identifiers.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service.
- Process transactions and send related information, including confirmations and invoices.
- Send technical notices, updates, security alerts, and support messages.
- Respond to your comments, questions, and customer service requests.
- Communicate with you about products, services, offers, and events offered by LocalDesk.
- Monitor and analyze trends, usage, and activities in connection with our Service.
- Generate AI content on your behalf (using the business details and context you provide).
4. Data Sharing and Disclosure
We do not share your personal information with third parties except in the following circumstances:
- Service Providers: We may share information with vendors, consultants, and other service providers (like payment processors or LLM providers like OpenAI/Anthropic) who need access to such information to carry out work on our behalf.
- Compliance with Laws: We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
- Business Transfers: We may share or transfer your information in connection with a merger, sale of company assets, financing, or acquisition.
5. AI and Language Models
LocalDesk utilizes third-party Large Language Models (LLMs) to generate content on your behalf. When you use features requiring content generation, the necessary context (which may include business details you entered) is sent to these providers via API. We do not use your personal or business data to globally train these baseline models.
6. Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Choices
Account Information: You may update, correct, or delete information about you at any time by logging into your account settings. If you wish to deactivate your account entirely, please contact us.
Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. See our Cookie Policy for more details.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
privacy@getlocaldesk.com